Explore a range of transportation options for your spa getaway
City Center
Chirk
1.6
mi
Airports
Chester Hawarden (CEG)
23.5
mi
Liverpool John Lennon (LPL)
47.1
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Very nice Spa Experience
“The spa offered a unique thermal journey experience that was truly rejuvenating, enhancing our overall retreat.” view full review
Comfortable Room Setup
“Our room was equipped with an in-room coffee machine along with complimentary tea and snacks, making it feel like a cozy home away from home.” view full review
Fantastic Pool Size
“The large swimming pool was perfect for both relaxation and exercise, with a great temperature that made swimming enjoyable.” view full review
Delicious Evening Meals
“The dining options were superb, with an impressive variety of Asian dishes that delighted our taste buds during each meal.” view full review
Feedback from previous guests about their experience.
68%
loved the resort and would return for another relaxing stay
6.8/10
Nice
Rooms
6.0
Location
7.4
Service
6.4
Dining
5.6
Guest reviews
6.8/10
based on 5 reviews
7.4
7.4/10 based on 1999 reviews
Owen
United Kingdom,
January
2025
6.6/10
We had a mix of experiences during our stay. The location by the canal is pretty, and the amenities like the spa were enjoyable. However, our room was quite cramped for three, especially with the extra bed, and the dining experience was not up to par with what we expected from a four-star establishment. Overall, it's a lovely place, but it needs some improvements.
Rooms
5.0
The room was very small for two adults and a child, making it a bit cramped for comfort.
Service
6.0
The service was fair, but we faced some delays and a lack of attentiveness during dinner.
Location
8.0
The resort is beautifully located by the canal, which adds to the charm, although it could benefit from better upkeep post-event.
Dining
5.0
The dining experience had a decent variety but the quality was disappointing and the service was quite slow.
Facilities
9.0
The spa facilities were excellent, offering a good range of amenities for relaxation.
Theodore
United Kingdom,
December
2024
6.8/10
I had high hopes for this resort spa based on the gorgeous surroundings and its claim of luxury, but I was left feeling disappointed. While the staff was incredibly friendly and the spa facilities were relaxing, I found the overall maintenance and cleanliness of the hotel to be lacking. The dining experience was good, but could benefit from improved service efficiency. The location by the canal is beautiful, but the room accommodations fell short of what I expected from a resort spa.
Rooms
5.0
The rooms were quite dated with peeling wallpaper, and there were some cleanliness issues like hair in the garden area and stains on the sheets, which detracted from the overall experience.
Service
7.0
While the staff was lovely and attentive, particularly at reception, I struggled initially to find my reservation, and there were some delays with room service.
Location
8.0
The hotel is in a scenic spot by the canal, providing a nice ambiance for relaxation, but the information provided by reception was a bit overwhelming and not very clear.
Dining
6.0
The dining experience had its moments; the food was generally good, but the service could get chaotic with long waits for drinks and some equipment breakdowns.
Facilities
8.0
The spa facilities were a highlight, offering a range of treatments and a lovely pool area, making it a great place to unwind, although they need more attention to maintenance.
Mark
United Kingdom,
December
2024
6.6/10
I had a mixed experience at the hotel. While the spa facilities were absolutely amazing and truly luxurious, the dining experience left much to be desired due to staff indifference. The room was nicely decorated and clean, but the bathroom was a bit cramped. Overall, I enjoyed my stay but felt that the dining service and some room aspects need improvement.
Rooms
7.0
The room was nicely decorated and kept very clean, but it was quite small with a cramped bathroom.
Service
5.0
While some staff were friendly and helpful, there were certainly moments of indifference, especially during dining services.
Location
8.0
The hotel is located by a lovely canal, which is great for leisurely walks.
Dining
5.0
The dining experience was disappointing, especially due to the unreceptive service during breakfast.
Facilities
9.0
The spa facilities were incredible, offering a luxurious experience and a variety of relaxing amenities.
Stella
United Kingdom,
November
2024
6.6/10
The hotel has a charming ambiance and offers an extensive range of spa facilities that are perfect for relaxation. While the staff were friendly and accommodating, there were definitely some issues with room cleanliness and maintenance that impacted my stay. Overall, it's a decent getaway, but the price feels a bit steep for what you get in terms of room quality and dining experience.
Rooms
6.0
The room was quite dated and felt cramped for the price. The size was not ideal, especially compared to other hotels I've stayed at.
Service
7.0
The staff were friendly and accommodating, making an effort to help us when we needed assistance. However, some interactions felt rushed or indifferent.
Location
7.0
The hotel was situated nicely near the canal, but it felt like the property itself could use some sprucing up to match the nice surroundings.
Dining
5.0
The breakfast was a buffet style, which was okay, but some items were cold and not replenished quickly enough. Dining experience could definitely improve.
Facilities
8.0
The spa facilities were wonderful and a highlight of the stay, but some areas felt neglected, which detracted from the overall experience.
Francis
United Kingdom,
October
2024
7.4/10
The hotel is set in beautiful grounds, and I really enjoyed the spa facilities, which were luxurious and well-kept. While the room was clean and comfortable, it was quite cold upon arrival, and I could hear noise from other guests, which was a bit distracting. Dining experiences varied; the Asian restaurant was excellent, but there were mixed feelings about the service and quality of other meals. Overall, it’s a lovely place but could use some improvements in room soundproofing.
Rooms
7.0
The room was clean and comfortable, but unfortunately, it was quite cold upon arrival, and noise from other guests was quite noticeable.
Service
7.0
The service was generally helpful, though I did notice some inconsistencies during dining experiences.
Location
6.0
The hotel is located by the canal, which has its charm, but the immediate surrounding area was somewhat underwhelming.
Dining
8.0
I had a pleasant experience at the Asian restaurant, where the food and service were exceptional, but I found the dining service in other areas could have been more attentive.
Facilities
9.0
The spa facilities were quite impressive, offering a great variety for relaxation, although the pool area was a bit crowded.
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